Full-Time Long Term Insurance Policy Administrator Wanted at FNB
Job Description
Long Term Insurance Policy Administrator Wanted at FNB
Job Location: Gaborone
Job Type: Full time
Application Closing Date: March 20, 2025
JOB DESCRIPTIONS:
Our client is urgently looking for the qualified Long Term Insurance Policy Administrator to start working ASAP. FNB requires the services of reputable Long Term Insurance Policy Administrator. You may apply before deadline in case you are interested and have required qualifications as short-listed below.
REQUIRED QUALIFICATIONS:
The applicant wishing to apply for this job must meet the following qualifications;
- Must have any Business-related degree
- COP long term is mandatory (short term will be beneficial)
- Must have 4-5 years working in a policy administration environment in insurance, preferably in Life insurance
- Must have knowledge of short-term industry will be an added advantage.
REQUIRED SKILLS AND COMPETENCIES:
The applicant must have the following skills and competences
- Must have knowledge of insurance policies
- Must have analytical skills
- Must have strong communication skills
- Customer service orientation
- Good negotiation skills
- Must have attention to detail
- Time management
DUTIES AND RESPONSIBILITIES:
The successful candidate will have to implement the following duties but not limited to:
- To demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
- To identify and escalates potential risks that may lead to increased costs
- To prevent wastage and identify process improvements to contain and reduce costs
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Prepare and maintain accurate records of policy changes, transactions, and customer interactions for audit purposes
- Ensure first time resolution of customer queries or complaints
- Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
- Optimize and propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Oversee the issuance, maintenance, and updates of life insurance policies, ensuring accurate data entry and timely processing
- Ensure own product knowledge and provide relevant guidance and advice to customers and collect feedback to help improve customer service
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
- Coordinate with claims teams to ensure timely and efficient processing of death benefits and other claims.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Complete relevant administration, reporting and updating of information accurately and on time
- Provide timeous reports on operations, performance and audit findings
- To report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
- To seek out regular performance feedback and put actions in place to improve and enhance performance
- To create own personal development plan, identify activities to address own development gaps and review plan with team leader or manager
- To keep abreast of learning opportunities, changing products and trends
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Contribute to teamwork and inclusivity by working together to achieve team goals
- To value individual contributions and respects diversity in the team
- To share information and knowledge that benefits the team and ensure skills transfer with peers and relevant stakeholders
NB: Only successful applicants will be contacted. If you haven`t been contacted within two weeks after the closing date, please consider your application as unsuccessful. All applications must be done online before closing date.
APPLY HERE NOW
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