Permanent Vacancy for IT Assistant Needed at Fidelity Services Group
Job Description
Vacancy for IT Assistant Needed at Fidelity Services Group
Job Location: Roodepoort, Gauteng
Job Type: Permanent
Application Closing Date: 16 August 2026
JOB DESCRIPTIONS:
Our client is urgently looking for the qualified IT Assistant to start working ASAP. Fidelity Services Group requires the services of reputable IT Assistant. You may apply before deadline in case you are interested and have required qualifications as short-listed below.
REQUIRED QUALIFICATIONS:
The applicant wishing to apply for this job must meet the following qualifications;
- Must have Grade 12 (Matric).
- Must have 2–5 years of experience in an IT in a helpdesk or customer support role.
- Must have Tertiary qualification in an IT .
- Must be Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Must have ITIL knowledge or certification.
REQUIRED SKILLS AND COMPETENCIES:
The applicant must have the following skills and competences
- Must have great communication skills.
- Must have valid driver’s license and own reliable transport.
- Must have clear Criminal Record.
- Should reside in the West Rand Area.
DUTIES AND RESPONSIBILITIES:
The successful candidate will have to implement the following duties but not limited to:
- Setting up new users or changing/updating access in the various systems as requested, installing applications on request mobile device management and other ICT related requests.
- Adhering to agreed standard operating procedures and service levels for the handling of incidents and service requests.
- Working with other members of the Service Desk Team to ensure that the highest possible level of service is offered to Fidelity Security Users and customers
- Administration and housekeeping of the User and Computer AD objects that are reviewed and updated in a timely manner.
- Proactively manage unassigned and assigned calls that are escalated within IT Teams.
- Monitoring and managing all priority incidents including incident management of severity 1 and severity 2 call on a 24 x 7 basis.
- Creating and maintaining the Knowledge Base Articles in the ITSM.
NB: Only successful applicants will be contacted. If you haven`t been contacted within two weeks after the closing date, please consider your application as unsuccessful. All applications must be done online before closing date.
https://fidelityservicesgroup.simplify.hr/Vacancy/198271
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